What is YOUR approach to coaching?


My approach to coaching is a reflective, empathetic process designed to give you the time and space to inspire new thinking and behaviours. The aim is to create directional clarity to achieve goals and pave the way for true work-life balance.

I use an accredited process with proprietary exercises that support me in facilitating meaningful conversations. You will also be assigned personalised 'homework' that will provide a base to further expand these discussions. You will leave the process with clear outcomes, an action plan and a sense of purpose. For more details, check out the Coaching Overview Page.


FREQUENTLY ASKED QUESTIONS

HOW LONG DOES YOUR COACHING PROCESS TAKE?


FREQUENTLY ASKED QUESTIONS

The coaching time frame can depend on a wide range of factors: your goal(s), your openness to change, your capacity for introspection and your personal / work commitments. 

As I take a customised approach to each coaching client, you can determine the frequency and length of our interactions. I generally recommend 1 X weekly 60-minute session. Factor in 6 weeks as a general period of time for the full bespoke process.

I also offer once-off ad hoc sessions for anyone looking for a quick consultation. To gain the most value from coaching, investing in a longer-term engagement will result in more insights, motivation and clearer actions for you as a client.

Resume Revamps and LinkedIn Optimisations can be fast-tracked to 1-2 weeks depending on the package option selected.


FREQUENTLY ASKED QUESTIONS

I am a fluent German speaker, so if you would feel more comfortable conducting our sessions in German, we can do that! 

Currently the exercises are only available in English as we are still in the process of translating all documentation. Despite this, you can complete your insights and notes in German. Please contact me if you wish to be notified when German exercise material becomes available.


ARE YOUR SERVICES ALSO AVAILABLE IN GERMAN?

WHAT ABOUT CONFIDENTIALITY?

FREQUENTLY ASKED QUESTIONS

What we discuss and share in our sessions stays in our sessions. I fully appreciate the value of your trust and take every precaution to safeguard it. 

The basic contract we will enter into defines this full confidentiality clearly and is a symbol of my commitment to you as a client. 


How does VirTUAL-First COACHING WORK?

FREQUENTLY ASKED QUESTIONS

Unless you are based in Vienna, Austria, I conduct all interactions via video call. I schedule all sessions via Google Calendar which includes a Google Meet link. If there is a preference for Zoom, Skype or MS Teams calls, that can be arranged.

For sessions to run as effectively as possible, you will require a good, reliable internet connection to accommodate video and screensharing. I recommend finding a space that is quiet, with good lighting and where you are least likely to be interrupted.


WHAT IF I NEED TO CANCEL A SESSION?

FREQUENTLY ASKED QUESTIONS

Cancellations or rescheduling of sessions would need to be requested with at least 24 hours notice. Package clients are given one 'last-minute' cancellation or reschedule of less than 24 hours notice. Any reschedules or cancellations outside of this policy may result in loss of session without a refund. 


WHAT IF I WANT TO END THE COACHING RELATIONSHIP?

FREQUENTLY ASKED QUESTIONS

You may choose to terminate at any time, although it is helpful for me to have a week’s notice in order to prepare a final session that focuses on a review and closure. The decision is ultimately up to you.


How DO Payments and refunds WORK?

All introductory calls are free of charge. Thereafter, you will receive your invoices via email, to be paid via EFT (Electronic Funds Transfer). PayPal and credit card payments are now also an option for payment.

Coaching, Resume & LinkedIn packages would be subject to a 50% upfront payment and the remaining 50% upon completion of the process. Pay-as-you-go sessions would need to be paid in advance of the session. Upfront Paypal payments are subject to further discounts.

Refunds may be requested within seven business days of payment for a package, as long as no sessions or access to proprietary information have taken place. Refunds will be made in the form of an EFT refund within 30 days of the receipt of the cancellation notice.


FREQUENTLY ASKED QUESTIONS

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